Answers questions
Answers from your website and documents – with a link to the source. No FAQ to maintain.
EU-based and owned · GDPR-compliant · ISAE-3000 certified
Your AI chatbot
Your AI chatbot
that answers questions
CleverChat answers your visitors in over 50 languages from your own pages and gets the job done: fills in the form, checks the status in your systems and passes the case on with the right details. So fewer emails and calls land with you – around the clock.
- Answers from your own sources
- No technical skills needed
- One line of code on your site
- 14 days free – no credit card
CleverChat
Online · replies instantly
Hi, I'd like to return a pair of shoes. How do I do that?
That's easy. Go to My orders, pick the shoes and click Return – you'll get a return label by email.
Can I swap them for another size instead?
Yes. Choose Exchange instead of Return and select the size you want. We'll send the new pair as soon as the old one arrives.
Answered from the shop's own returns page
What CleverChat handles
Fewer emails and calls.
Fewer emails and calls.
More tasks solved in the chat.
CleverChat doesn’t just answer – it gets the task done while the visitor is still on your website. Whatever needs to reach you arrives complete, with the right details.
Fills in forms
Asks step by step and collects the details you need, so the enquiry is complete when it reaches you.
Looks things up
Checks your own systems, such as the status of a case or an order, so visitors don’t have to email or call.
Passes the case on
Emails the enquiry to the right department – or hands the chat to a colleague when a person is needed.
See examples
See how much CleverChat can do for you
Four typical enquiries – and what you have once the chat ends.
Municipality · questions
One of the questions citizens ask most – answered without taking up any of your staff's time.
Citizen: When is my bin collected?
CleverChat: That depends on your address. Look it up in the collection calendar to see the next dates for each bin. Here’s the link.
After the chat: answered
- The citizen got an answer straight away – even at 10 pm
- The link points to the municipality’s own page
Business · form
A flow asks about the customer’s needs, fills in a form with them and emails it to you – or passes it on to your systems.
Customer: Can you give me a quote for 20 users?
CleverChat: Happy to. Could I have your name, company and email, so one of our sales team can get in touch?
After the chat: lead registered
- Form completed in the chat
- Emailed to sales
Webshop · order status
CleverChat looks it up in your order system, so the customer gets an answer without writing to you.
Customer: Where is my parcel? My order number is 10482.
CleverChat: Your order was shipped yesterday and is with the carrier now. Here’s the link to track your parcel.
After the chat: status checked
- The answer came from your order system
- One email less for customer service
Customer service · colleague
When a customer wants a person, a colleague takes over the chat in the platform. If nobody is online, the chat follows the route you have set up. Live chat is an add-on for Medium and Enterprise.
Customer: Can I chat with a real person?
CleverChat: Of course. I’m passing the chat to a colleague now.
After the chat: handed over
- Your colleague gets a browser notification
- The whole conversation comes along, so no one has to ask again
Why CleverChat
Good answers – and safe to put on your website
CleverChat answers like a colleague who knows it all, sticks to your own sources and protects your data.
Answers from your own sources
Answers are written from your website and documents. You can decide it may only answer from them – so it never guesses.
Always up to date
Your website is read again on a schedule, so the chatbot keeps up when you change your pages. Nothing extra to maintain.
Answers in your tone
You describe how the chatbot should write and what it is there to help with. It answers kindly and precisely – the way you would.
Replies in the visitor's language
Visitors write in their own language and get the answer in the same language. You can give each language its own welcome, too.
Built for GDPR
The AI models run in the EU, conversations are anonymised automatically, and the platform is ISAE-3000 certified.
Read about GDPRA person when it matters
Your team can take over in live chat. When you're closed or nobody is online, the chat follows the route you've set up – a form, for example.
Easy to start
Ready when your visitors have questions
Sign up yourself and see the chatbot answer before you pay anything.
24/7
answers for your visitors – even when you're closed
14 days
free trial
0
credit cards needed to try it
1 line
of code to add the chat to your website
Getting started
From website to chatbot in four steps
No developers needed. You can do most of it yourself during the free trial.
-
1
Sign up for free
Create an account in minutes and try CleverChat for 14 days – no credit card.
-
2
Choose your sources
Enter your web address and upload documents if you have them. The chatbot learns from the content by itself.
-
3
Tailor and test
Give the chatbot your tone and welcome, and ask it the questions your customers usually ask.
-
4
Add it to your website
Paste in one line of code. The chat only appears on the domains you have approved.
CleverSearch
Read about CleverSearch
A search box that understands the question
Understands what people look for
Visitors can search in their own words. CleverSearch finds what they mean – not just the words they typed.
A short answer with sources
An AI summary sits at the top, with links to the pages it is based on underneath. Visitors can read on if they want to.
Keeps itself up to date
CleverSearch uses the same sources as your chatbot and keeps up when you change your website.
CleverCall
Go to clevercall.ai
The same AI – on the phone too
Answers the phone around the clock
CleverCall answers calls, books appointments and routes callers to the right member of staff.
The same sources as your chatbot
CleverCall can answer from the same sources as your chatbot, so you keep your content up to date in one place.
One platform for chat and phone
Manage both from the same administration. Built for GDPR and ISAE-3000 certified.
What you get
Less admin. More overview.
The chatbot keeps itself up to date, enquiries reach you complete, and you can see what your visitors ask about.
Less to keep track of
- Your website is read again automatically – no FAQ to maintain
- Enquiries arrive with the details you need
- You decide when AI answers: all the time, as a fallback or outside opening hours
Insight into every conversation
- See the most popular topics and the pages answers are based on
- Find the answers visitors weren't happy with
- AI analysis of each conversation: sentiment, satisfaction and whether it was resolved
- Statistics you can export to CSV
Security and GDPR
- AI models in the EU
- Automatic anonymisation of conversations – straight away or after a set number of days
- The chat only appears on the domains you have approved
Pricing
See everything that's included
A plan that fits you
Free trial
Try CleverChat free for 14 days.
€0 for 14 days
Try it free
- Full access for 14 days
- No credit card
- Learns from your website
- Conversation statistics
- GDPR-compliant
Small Business
For smaller organisations with one chatbot.
€199/month
Buy now
- 1 chatbot on your website
- 400 answers/month
- 2,000 pages of content
- 1 source
- Statistics and AI analysis
- GDPR-compliant
- Support
Add-ons
- File and image analysisPay as you go
- 1 extra chatbot€20/month
- 5 extra sources€94/month
- 5,000 extra pages of content€28/month
- 1,000 extra answers€114/month
Medium Business
For more chatbots, sources and conversations.
€535/month
Buy now
- 3 chatbots
- 2,000 answers/month
- 5,000 pages of content
- 3 sources
- Statistics and AI analysis
- GDPR-compliant
- Support
Add-ons
- File and image analysisPay as you go
- Live chat with your staffAsk for a price
- 1 extra chatbot€7/month
- 5 extra sources€67/month
- 5,000 extra pages of content€14/month
- 1,000 extra answers€60/month
Enterprise
For large organisations with lots of content and many conversations.
By agreement
Contact us
- Chatbots, sources and answers as needed
- Live chat with your staff as an add-on
- File and image analysis as an add-on – pay as you go
- Full setup
- API access
- GDPR-compliant
- Dedicated support
Questions and answers
What people often ask
What is CleverChat?
CleverChat is an AI chatbot for your website. It answers your visitors around the clock from your own website and documents, and can handle tasks such as filling in a form, looking things up in your systems and passing enquiries on. CleverChat is made by InDialog.ai ApS in Copenhagen.
Where does the chatbot get its answers from?
From the sources you choose: your website, documents in Word, PDF or text, SharePoint, TopDesk, Colibo or your own systems via API. Your website is read again on a schedule, so the answers keep up when you change your pages. You can also decide that the chatbot may only answer from your sources.
Do I need technical skills to get started?
No. You sign up yourself, choose your sources and set the welcome and tone. Finally, you add one line of code to your website – or ask whoever looks after your website to do it. If you would rather have us set it up for you, book a demo.
What happens when the chatbot can't answer?
It can pass the visitor on: to a colleague in live chat, to a form, or by email to your team. When you're closed or nobody is online, the chat follows the route you have chosen. Live chat is an add-on for Medium Business and Enterprise.
Is CleverChat GDPR-compliant?
Yes. The AI models run in the EU, conversations can be anonymised automatically – straight away or after a set number of days – and the chat can link to your privacy policy. The chat only appears on the domains you have approved. Read more on our GDPR page.
Which languages can the chatbot answer in?
The chatbot replies in the language the visitor writes in. You can also give each language its own welcome in the same chat.
How much does CleverChat cost?
You can try it free for 14 days with no credit card. After that, you choose the plan that fits your number of answers and sources. See the plans above, or read more on the pricing page.
Can the AI answer the phone too?
Yes, with our sister product CleverCall, which answers your calls. Read more at clevercall.ai.
Ready to answer your visitors – even tonight?
Start for free today, or book a demo and see CleverChat answer from your own website.