Your website
CleverChat reads your website automatically and relearns it on a schedule, so new pages and changes are picked up without you lifting a finger.
AI chatbot
An AI chatbot that answers from your own content
CleverChat gets to know your website and documents and answers your visitors straight away – around the clock, in your tone and in their language. And when a person is needed, one of your team can take over.
- 14-day free trial
- No credit card
- No technical skills needed
CleverChat
Online · replies instantly
When are my bins collected?
That depends on your address. On the waste and recycling page you can look it up and see your own collection calendar. Shall I send you the link?
Yes please.
Here you go: Waste and recycling › Collection calendar. Anything else I can help with?
Answered from the municipality's own website
What is an AI chatbot?
A traditional chatbot can only do what someone has typed into it beforehand: fixed questions, fixed answers and a menu that soon runs out. And every time the website changes, someone has to remember to update the bot.
CleverChat uses generative AI. It finds the relevant information in your own sources and writes an answer to what the visitor is actually asking – even when they use different words from the ones on your pages. You decide the tone, and you can set it to answer only from your own content.
Your visitors get fast, accurate answers, and your team gets time for the enquiries that really need them.
How it learns
Your knowledge – not the internet's
Point it at the content you already have. There are no questions and answers to type in by hand.
Documents
Upload Word, PDF and text files – guides, price lists or policies that aren't on your website.
SharePoint
Pull knowledge straight from SharePoint, so the chatbot answers from the documents you already keep up to date.
TopDesk
Use knowledge from TopDesk, so the chat gives the same answers as your service desk.
Colibo intranet
Connect your intranet and give employees a chatbot that knows your internal guidelines.
API and JSON
If your knowledge lives in other systems, bring it in through an API or as JSON.
In the conversation
Answers that read like you wrote them
The answer is written while the visitor watches – in the tone you have chosen.
Your tone and role
Describe how the chatbot should write and what it is there to help with. It sticks to that, even when the conversation takes a turn.
Only from your sources
Set the chatbot to answer only from your own content, so it stays with what you stand behind.
AI when it suits you
Let AI answer all the time, only when your fixed flows have no answer, or only outside opening hours.
Pictures and documents
Visitors can send a picture or a document and ask about it – a letter they don't understand, for example. Available as an add-on.
Dictate instead of typing
Visitors can dictate their question when that's easier than typing it. The chatbot answers in writing as usual.
Suggestions and feedback
Suggested follow-up questions and menu shortcuts keep things moving. Thumbs up or down and a chat rating show you what works.
Flows and actions
From answer to action
Build fixed flows for the tasks where the answer has to be exact, and let them get things done.
Send an email
Pass the enquiry on to the right inbox, together with the details the visitor has given.
Connect to your systems
Fetch or send information to your own systems through an API – the status of a case or an order, for example.
Fill in a form
Start a registration in the chat, so the visitor can give the details you need step by step.
Hand over to your team
Let the flow request a live chat when a person needs to take over.
Everything CleverChat does
More than a chat bubble
You manage it all yourself from one admin portal.
On your website
- Chat bubble in the corner or embedded in a page
- Added with a single line of code
- Share a demo link before you go live
- AI search box with CleverSearch
When a person takes over
- Your team takes over chats in the platform
- Browser notification when a chat is waiting
- A fixed flow when you're closed or nobody is online
- Live chat as an add-on on Medium and Enterprise
Languages
- Replies in the language the visitor writes in
- Several languages in the same chatbot
- Its own welcome text in each language
- No need to translate your content
Insight
- Statistics on conversations, answers, visitors and devices
- Most-used sources and pages, and popular topics
- Which answers get a thumbs up – and down
- AI analysis of sentiment, satisfaction, resolution and escalation
- Export to CSV
Security and GDPR
- AI models in the EU
- Only works on the domains you approve
- Link to your privacy policy in the chat
- Automatic anonymisation – right away or after a set number of days
- AI anonymisation that masks only personal data
Team and setup
- Sign up yourself – no credit card
- No technical skills needed
- Roles for administrators, AI trainers and live chat agents
- Prefer a hand? We can set it up for you
In short
Ready for your website
24/7
answers around the clock
14
days' free trial
0
credit cards needed to start
1
line of code on your website
Get started
Up and running in minutes
-
1
Sign up
Create a free account – no credit card required.
-
2
Point it at your knowledge
Enter your website address and upload the documents the chatbot should know.
-
3
Make it yours
Write the welcome, describe the tone and try the chatbot out before anyone else sees it.
-
4
Add it to your website
Paste in one line of code, and your visitors get answers straight away.
For your organisation
One chatbot, many jobs
Public sector
Citizens get answers about waste collection, planning applications or opening hours – in the evening and at weekends too.
Read moreBusinesses
From online shops to large companies: answers on delivery, returns and products while the customer is still on the page.
Read moreCleverSearch
Give the search box on your website AI: one clear answer with links to the sources.
See CleverSearchAI on the phone too
With CleverCall, an AI assistant answers your phone with the same kind of knowledge.
Go to CleverCall
Questions and answers
Frequently asked questions
How is CleverChat different from an ordinary chatbot?
An ordinary chatbot replies with texts someone wrote in advance. CleverChat uses generative AI and writes the answer itself, based on your website and documents. So there are no questions and answers to maintain by hand.
Where does the chatbot get its knowledge from?
From the sources you point it at: your website, uploaded documents (Word, PDF and text), SharePoint, TopDesk, a Colibo intranet or data through an API or as JSON. Your website is read again on a schedule, so the chatbot keeps up when you change something.
Can we control how the chatbot answers?
Yes. You describe its tone and role, and you can set it to answer only from your own sources. Where an answer has to be exact, you build a fixed flow. The statistics show which answers visitors give a thumbs down, so you know what to improve.
Can someone on our team take over the chat?
Yes, with live chat, which is an add-on on Medium and Enterprise. Your team gets a browser notification and takes over the conversation in the platform. When you're closed or nobody is online, the chat follows a fixed flow that you set up.
Which languages can the chatbot answer in?
The chatbot replies in the language the visitor writes in. You can offer several languages in the same chatbot, each with its own welcome text.
Is CleverChat GDPR-compliant?
Yes. The AI models run in the EU, the chatbot only works on the domains you approve, and conversations can be anonymised automatically – right away or after a set number of days. The platform behind it is ISAE-3000 certified.
How quickly can we get started?
With the free trial you're up and running in minutes: sign up, point it at your website and add the chatbot with one line of code. The trial is free for 14 days with no credit card, and the prices after that are on the pricing page.
Ready to answer your visitors – even tonight?
Start for free today, or book a demo and see CleverChat answer from your own website.