For municipalities, regions and agencies

Citizens get answers on your website. Even after the service desk has closed.

CleverChat answers from your own pages and documents – around the clock and in the citizen’s own language. So your staff can spend their time on the cases that need a person.

Try it free Book a demo
  • AI models in the EU
  • GDPR-compliant
  • Automatic anonymisation
Municipal chat · example
Online · replies instantly
When is my bin collected?
That depends on your address. Look it up in the collection calendar to see the next dates for each bin. Here’s the link.
Thanks! What about bulky waste?
You can book a bulky waste collection on the same page. You’ll get a confirmation with the pick-up day.
Answered from the municipality’s own pages · link included
Built for the public sector

Help that never closes.

Citizens look for help in the evening, at the weekend and just before a deadline. CleverChat answers straight away – from what you have already written on your website.

24/7

Open around the clock, including holidays – with no extra staffing.

Your sources

Answers come from your own pages and documents – not from the rest of the internet.

Their language

If a citizen writes in another language, CleverChat replies in that language.

EU

The AI models run in the EU, and conversations can be anonymised automatically.

Examples

What it could look like for you

Examples of questions citizens and staff ask. The answers are always based on your own content.

Example: waste and recycling

One of the questions citizens ask most – answered without taking up any of your staff's time.

Citizen: When is my bin collected?

CleverChat: That depends on your address. Look it up in the collection calendar to see the next dates for each bin. Here’s the link.

After the chat

  • The citizen got an answer straight away – even at 10 pm
  • The link points to the municipality’s own page
Safe to put on your website

It knows your content – and its own limits.

If it doesn’t know, it says so

You can set CleverChat to answer only from your own sources. If the answer isn’t there, it doesn’t guess.

A person when it matters

With live chat, a member of staff can take over the conversation. If nobody is online, the chat follows the route you have set up.

You decide when AI answers

Let AI answer all the time, only as a fallback, or only outside your opening hours.

Data protection

Built for GDPR from day one

Ready for your data processing requirements. Read about GDPR

AI models in the EU

Answers are generated by AI models running in the EU. The platform is ISAE-3000 certified.

Automatic anonymisation

Conversations are anonymised straight away or after the number of days you choose. AI anonymisation masks only the personal data, so the rest can still help you improve.

Only on your domains

The chat only works on domains you have approved, and citizens can always find your privacy policy in the chat.

Get started

From website to chatbot

No technical skills needed and no FAQ lists to maintain.

  1. 1

    Sign up for free

    Try CleverChat for 14 days – no credit card needed.

  2. 2

    Point it at your content

    Website, documents and intranet. Your website is re-read automatically, so the answers stay current.

  3. 3

    Choose tone and rules

    Describe how it should write and when AI should answer.

  4. 4

    Add it to your website

    One line of code – as a bubble in the corner or embedded in a page.

The whole organisation

One platform for citizens and staff

Want AI on the phone too? See CleverCall

Citizen services

  • Fewer routine questions by phone and email
  • The same correct answer for every citizen
  • Live chat when a citizen needs a person

IT and digitalisation

  • Learns from your website, documents, SharePoint, Colibo and TopDesk
  • Only on approved domains, with AI models in the EU
  • Roles for administrators, AI trainers and live chat agents

Management

  • Statistics on what citizens ask about
  • See which answers get a thumbs up or down
  • AI analysis of satisfaction and resolved enquiries
Pricing

From one website to the whole municipality

Start for free, or talk to us about a solution for your whole organisation.

Free trial

Try CleverChat free for 14 days.

€0 for 14 days
Try it free
  • Full access for 14 days
  • No credit card
  • Learns from your website
  • Conversation statistics
  • GDPR-compliant

Small Business

For smaller organisations with one chatbot.

€199/month
Buy now
  • 1 chatbot on your website
  • 400 answers/month
  • 2,000 pages of content
  • 1 source
  • Statistics and AI analysis
  • GDPR-compliant
  • Support
Add-ons
  • File and image analysisPay as you go
  • 1 extra chatbot€20/month
  • 5 extra sources€94/month
  • 5,000 extra pages of content€28/month
  • 1,000 extra answers€114/month

Medium Business

For more chatbots, sources and conversations.

€535/month
Buy now
  • 3 chatbots
  • 2,000 answers/month
  • 5,000 pages of content
  • 3 sources
  • Statistics and AI analysis
  • GDPR-compliant
  • Support
Add-ons
  • File and image analysisPay as you go
  • Live chat with your staffAsk for a price
  • 1 extra chatbot€7/month
  • 5 extra sources€67/month
  • 5,000 extra pages of content€14/month
  • 1,000 extra answers€60/month

Enterprise

For large organisations with lots of content and many conversations.

By agreement
Contact us
  • Chatbots, sources and answers as needed
  • Live chat with your staff as an add-on
  • File and image analysis as an add-on – pay as you go
  • Full setup
  • API access
  • GDPR-compliant
  • Dedicated support

Ready to answer your visitors – even tonight?

Start for free today, or book a demo and see CleverChat answer from your own website.

Start your free trial Book a demo